I stayed at Grand Aras Hotel & Suites for a few nights and my experience was quite mixed. The hotel’s location in Şişli is excellent, close to Cevahir Mall and public transport, which really made getting around easy. However, I encountered issues with the room cleanliness upon check-in, which was disappointing. Although the staff, particularly Mr. Hasan, were friendly and helpful, the overall dining experience, especially breakfast options, left much to be desired. 🏨⚠️
Rooms
6.0
My room was initially not clean, with some issues that needed addressing. Once moved, it was spacious and comfortable.
Service
7.0
The reception staff were generally friendly, with Mr. Hasan being particularly helpful, but the overall reception experience could improve.
Location
9.0
The hotel's location was a highlight, being just a short walk from the metro station and Cevahir Mall, making it very convenient.
Dining
5.0
Breakfast options were limited and not to my liking; I hope they improve this as it's an area that needs work.
Facilities
6.0
The hotel offers various facilities, although I did not use many due to time. Their conference space seems well-equipped.
Don
United Kingdom,
February
2025
6.2/10
My stay at Grand Aras Hotel & Suites had its ups and downs. The location was fantastic, just a short walk to Cevahir Mall and the metro station, which made getting around easy. However, the breakfast offerings were quite limited and not very impressive. While my room was spacious, it had some cleanliness issues initially, which left a negative impression. Overall, it was a mixed experience, but the friendly staff helped make it more enjoyable.
Rooms
6.0
The spacious suite I stayed in had two bathrooms, which was nice for a family. However, I first received a dirty room that wasn't what I booked, but after some persistence, I got it changed.
Service
7.0
The staff, particularly Mr. Ozdemir at the front desk, were polite and helpful, making check-in smooth. However, there were moments when the reception staff seemed unwelcoming.
Location
9.0
The hotel is perfectly located near a big mall and the metro, which makes exploring Istanbul very convenient. I loved the accessibility to dining options as well.
Dining
5.0
The breakfast selection was poor, lacking in variety and quality. The coffee was particularly disappointing, which was a letdown for starting the day right.
Facilities
6.0
The hotel offered various facilities like car hire and laundry services, though my overall experience was overshadowed by the room issues I initially faced.
Norman
United Kingdom,
November
2024
5.6/10
During my stay at Grand Aras Hotel & Suites, I found the location to be fantastic, situated close to Cevahir Mall and public transport. However, the experience was marred by some cleanliness issues and the reception staff not being as welcoming as I had hoped. Additionally, the breakfast options were limited, which left a lot to be desired.
Rooms
6.0
The room I stayed in was generally clean, but some areas felt overused and in need of updates. The bathroom ceiling had a small crack, which was a bit concerning. Overall, the space was adequate for my needs but could definitely use some refreshing.
Service
7.0
While the reception wasn't particularly warm, I did find some of the staff to be friendly and service-oriented. In particular, several team members showed a willingness to assist, although a few encounters felt rushed, lacking the personal touch I expected.
Location
9.0
The hotel's location is its standout feature. It's very convenient for accessing shopping and public transportation, making it easy to explore Istanbul. This was a major advantage for me during my trip.
Dining
5.0
The breakfast options were quite poor, with limited variety. The food that was available tasted fine, but I was hoping for more choices, especially when it came to warm dishes and different cuisines.
Facilities
6.0
Although the hotel offers several useful services, such as laundry and car hire, the overall impression was that they could be improved. I noticed some renovations happening, which added to the noise during my stay.
Frank
United Kingdom,
November
2024
6.4/10
I had a mixed experience at Grand Aras Hotel & Suites. The location was a highlight, as it was conveniently close to the Şişli metro station and Cevahir Mall, which made getting around very easy. I appreciated the clean and spacious room, but I found the breakfast options to be limited and the service during breakfast less than satisfactory. While the staff, particularly Mr. Ozdemir, provided friendly service, the overall amenities felt dated. 😊
Rooms
7.0
The room was spacious and clean, providing a comfortable stay. However, the furniture felt overused and in need of renewal.
Service
6.0
Most staff were friendly and helpful, particularly Mr. Ozdemir. However, some interactions lacked warmth, especially during breakfast.
Location
9.0
The hotel's location is excellent, with easy access to the metro station and nearby shopping areas, making it ideal for both business and leisure travelers.
Dining
5.0
The breakfast spread had limited options and could be improved, particularly in terms of variety and the chef's attitude.
Facilities
6.0
Basic facilities are available, but I felt some amenities were outdated and needed improvement to enhance the overall guest experience.
Henry
United Kingdom,
October
2024
6.0/10
I had mixed feelings about my stay at Grand Aras Hotel & Suites. The location was a major plus, conveniently situated near Cevahir Mall and public transport. However, the level of service left much to be desired, with certain staff members lacking warmth. The room was clean but showed signs of wear and could definitely use some updates.
Rooms
6.0
The room was clean and spacious, but the furniture felt overused and in need of renewal.
Service
5.0
While there were helpful staff members like Mr. Hasan, the overall service was inconsistent. Some interactions felt unwelcoming, especially during check-in.
Location
8.0
The location is great, just a short walk from the metro and close to shopping options like Cevahir Mall.
Dining
5.0
The breakfast offerings were limited, lacking variety and could definitely be improved.
Facilities
6.0
The hotel had decent facilities, but the overall ambiance felt more in line with a 3-star rating than the price point.
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